Title: Communicating through Technology
Course: Question Banks

Q: Peter often needs to conduct phone meetings with ten other people at once. Which of the following is NOT a good method for Peter to use?
- the conference function on his company’s phone system
- a conferencing service such as join.me
- his iPhone
A: his iPhone

Q: Liz is preparing for an important meeting with a potential client on the other side of the country. Usually, she uses her company’s VOIP system to make calls. However, several of Liz’s coworkers are already on VOIP calls, and Liz notices that when she tries to check her email, the page loads very slowly. Which of the following best addresses what problem Liz has and how can she fix it?
- There is no problem. Liz does not have to do anything differently.
- A call to the other side of the country is very expensive. Liz would be better off using a cell phone to make the call rather than her company’s VOIP system.
- The company does not have enough bandwidth to support multiple VOIP calls. Liz can make the call using her cell phone.
A: The company does not have enough bandwidth to support multiple VOIP calls. Liz can make the call using her cell phone.

Q: Ned often needs to call people in other countries. Which of the following is the best method for him to use?
- cell phone
- Google Voice
- VOIP system
A: VOIP system

Q: Shay is leading a video conference to show a demo for the mouse trap her company developed to interested clients. Which of the following factors is most important for her to consider when choosing which video conferencing tool to use?
- making sure all video windows are arranged equally
- availability on mobile
- having a high resolution image
A: having a high resolution image

Q: David joins a video conference on his computer. He can see and hear everyone else in the meeting, and the people in the meeting can hear him, but other participants in the meeting can’t see him. Which of the following is likely the problem?
- David does not have a microphone or his microphone is not working.
- The other participants do not have the right equipment for the call.
- David does not have a webcam or his webcam is not working.
A: David does not have a webcam or his webcam is not working.

Q: You are organizing a video conference. You know that one of your participants is going to need to leave near the end of the meeting to leave for the airport. Which of the following factors should you consider when choosing a video conferencing tool?
- making sure all video windows are arranged equally
- having a high resolution image
- availability on mobile
A: availability on mobile

Q: As part of a presentation you are delivering via video conference, you want to show a slide deck you made in PowerPoint. Which of the following is the best way to make sure all participants can see the slides?
- describe the slides in detail
- hold up an external webcam to show the slides on your computer screen
- use screen sharing
A: use screen sharing

Q: Your boss is currently on a business trip but wants you to explain some of the data on a PowerPoint presentation you created. Which of the following is the best technique to show your boss the presentation?
- describe the presentation in detail over the phone
- email the presentation
- use a screen sharing service to show the presentation while you discuss it
A: use a screen sharing service to show the presentation while you discuss it

Q: You want to collaborate with remote coworkers on a document. Which of the following is the best way to do that?
- have a blank document open so you can share your screen and record what they say
- email a copy of the document to each participant, let them make the changes, then compile all the changes into one document later
- use a platform that allows participants to mark up a shared file
A: use a platform that allows participants to mark up a shared file

Q: Claire is trying to remember what her coworker Luke told her about a project deadline. She can’t remember whether Luke gave her the information through chat or email. Which of the following features of multifeature online platforms could best help solve this problem?
- easy recording of all meetings
- learning only one piece of software or set of commands
- searching through the entire environment
A: searching through the entire environment

Q: Danny is hosting a video chat meeting. Shortly before the meeting begins, he learns that one of the attendees needs to leave work to pick up a sick child from school and will miss the meeting. Which of the following features of multifeature online platforms could best help solve this problem?
- searching through the entire environment
- learning only one piece of software or set of commands
- easy recording of all meetings
A: easy recording of all meetings

Q: Colleen spends a lot of time teaching new hires how to work the company’s calendar system, email software, and video conferencing tool. Which of the following features of multifeature online platforms could best help solve this problem?
- searching through the entire environment
- easy recording of all meetings
- learning only one piece of software or set of commands
A: learning only one piece of software or set of commands

Q: Which of the following is NOT a factor you should consider when it comes to the audience of a video presentation or conference?
- how many people are watching or participating
- how familiar participants are with the technology
- how fancy or trendy the technology is
A: how fancy or trendy the technology is

Q: The CEO of a company with many remote employees wants to hold a weekly meeting in which the head of the R&D department demonstrates the new prototypes that his team is working. Which of the following is the best tool to use in this situation?
- VOIP call
- web conferencing with screen sharing
- multi-feature online communication platform
- video conference
A: video conference

Q: Three designers working in different locations recently updated the company website. They want to hold a meeting to show the changes each of them made to the managers of several different departments in the company. Which of the following is the best tool to use in this situation?
- cell phone call
- VOIP call
- web conferencing with screen sharing
- multi-feature online communication platform
A: multi-feature online communication platform

Q: Carmelo is in charge of planning a big conference his company is hosting. He wants to determine where to hold the conference so that the most people can attend. Which of the following is the best way to ask participants which location is best for them?
- an email asking for replies
- asking the nearest 10 coworkers, then picking the one most of those 10 coworkers chose
- a polling tool
A: a polling tool

Q: Bronwyn is trying to figure out why a store isn’t selling as many couches as other stores in the area are. She creates an anonymous poll for employees to fill out that asks, “Why is the store not selling enough couches?” with the answer options, “employees are lazy,” “other stores have better staff members,” and “employees do not believe couches are a good product.” Which of the following BEST describes the problem with this poll?
- The poll does not need to be anonymous.
- The poll does not ask the correct question for the issue.
- The poll does not offer a full range of options.
A: The poll does not offer a full range of options.

Q: Violet creates a poll to determine what agenda issues should be covered at a big meeting next week. Violet wants to be thorough, so the poll contains 20 questions on each of the 30 possible agenda items to make sure that participants can express themselves perfectly. Which of the following BEST describes the problem with this poll?
- The poll does not offer a full range of options.
- The poll begs the question.
- The poll contains more questions than is needed to obtain the information.
A: The poll contains more questions than is needed to obtain the information.

Q: Which of the following is the easiest way to schedule several one-one-one meetings?
- a personal phone call to each participant
- a group email
- a scheduling tools such as Doodle and Calendly
A: a scheduling tools such as Doodle and Calendly

Q: You need to schedule a meeting with eleven people in four time zones. Which of the following is the easiest way to do that?
- a group phone call
- an email chain
- a scheduling tool
A: a scheduling tool

Q: Which of the following is the best summary of how a scheduling tool such as Doodle or Calendly works?
- Participants receive an email asking them what time they are available. A meeting is automatically scheduled once each participant answers.
- The organizer sends out an email telling participants when the meeting is.
- Participants answer a poll with what time is most convenient for them. The organizer receives a message with an average of participants’ answers and can then schedule a meeting.
A: Participants answer a poll with what time is most convenient for them. The organizer receives a message with an average of participants’ answers and can then schedule a meeting.

Q: When scheduling a 30-minute meeting with a ten different people, which of the following is a BEST practice?
- Break up large blocks of availability into 30-minute time slots, and let people choose only one time slot, even if they're available for several of them.
- Give people large blocks of time to choose, such as 9:00 a.m. to 2:00 p.m., and then you can narrow down the specific time later.
- Break up large blocks of availability into 30-minute time slots so people can select all slots that work for them.
A: Break up large blocks of availability into 30-minute time slots so people can select all slots that work for them.

Q: Mark’s boss, Katrin, has asked him to set up a meeting so she can brief her team on a few changes in workflow. What should be Mark’s first step?
- Determine the availability of each team member
- Determine Katrin’s and the team’s availability at the same time.
- Determine Katrin’s availability for the meeting
A: Determine Katrin’s availability for the meeting

Q: Alyson is setting up a meeting with her fellow sales team members to share some techniques she’s found particularly helpful. They all have busy schedules so she’s decided to create an online poll to find the best time. What should be Alyson’s first step?
- Determine the availability of each team member
- Determine her own and the team’s availability at the same time.
- Determine her own availability for the meeting
A: Determine her own availability for the meeting

Q: Which of the following factors is most important for you to consider when scheduling remote meetings?
- how impressive the technology is
- the number of participants
- time of day the meeting takes place for all participants
A: time of day the meeting takes place for all participants

Q: Jill scheduled a very important meeting with her local team to determine how the budget for next quarter will be spent. She scheduled the meeting at 4:00pm on a Friday. Which of the following obstacles might Jill encounter in this meeting?
- some participants might be asleep or not be at work
- Jill shouldn’t encounter any obstacles
- participants might be distracted and not focused on the important topic
A: participants might be distracted and not focused on the important topic

Q: Haya scheduled an hour-long meeting at 2:00 p.m. because it was the only time all participants could attend. Many of the participants must attend another meeting at 3:00 p.m. A lot of the participants will be using the video conferencing tool for the first time, and Haya is excited to show off the technology. Which of the following obstacles is most likely to be encountered in this meeting?
- some participants might be distracted and not focused on the important topic
- some participants might be asleep or not at work
- the meeting might be rushed or run out of time due to technical difficulties
A: the meeting might be rushed or run out of time due to technical difficulties

Q: On Friday, Eva schedules a meeting for the next Monday morning. On Monday morning, many participants are late or do not show up at all. Which of the following best practices did Eva fail to consider?
- indicating whether participants are invited or required to attend
- anticipating that others might have events not scheduled on their calendar
- setting appropriate calendar reminders
A: setting appropriate calendar reminders

Q: Rick is scheduling a meeting to discuss marketing strategies for next quarter. He invites the marketing team and a few members from the sales team in case any salespeople want a preview of next quarter’s strategy. Which of the following best practices did Rick fail to consider?
- anticipating that others might have events not scheduled on their calendar
- setting appropriate calendar reminders
- indicating whether participants are invited or required to attend
A: indicating whether participants are invited or required to attend

Q: Which of the following is a best practice for naming a meeting?
- list of all attendees
- include the word “meeting”
- include a specific topic
A: include a specific topic

Q: Which of the following is an advantage to using audio for business communication?
- Audio calls do not allow participants to see facial expressions or body language.
- People may take a long time to respond when a decision needs to be made quickly.
- Participants who are not technologically savvy can still usually operate a phone.
A: Participants who are not technologically savvy can still usually operate a phone.

Q: Which of the following is a disadvantage to using audio for business communication?
- Participants can communicate at the same time instead of waiting for a response.
- People cannot hear others’ tone of voice while communicating.
- Audio-only calls allow people to multitask, which may make them lose focus.
A: Audio-only calls allow people to multitask, which may make them lose focus.

Q: Which of the following is the best reason to use audio calls rather than emails?
- People may take a long time to respond when a decision needs to be made quickly.
- Audio-only calls allow people to multitask, which may make them lose focus.
- Participants can communicate at the same time instead of waiting for a response
A: Participants can communicate at the same time instead of waiting for a response

Q: Which of the following are the basic stages of a telephone conversation?
- greetings, content, feedback
- content, conversation, business, wrap up, next steps, feedback
- greetings, establishing expectations, content, next steps, closing
A: greetings, establishing expectations, content, next steps, closing

Q: In which of the following steps does the caller explain the timing of the call and the topics to be covered?
- feedback
- content/conversation
- establishing expectations
A: establishing expectations

Q: Which of the following best describes what happens in the content, conversation, business step of a phone call?
- The organizer establishes who is on the call.
- Participants discuss the next steps they need to take.
- The main purpose of the phone call is discussed.
A: The main purpose of the phone call is discussed.

Q: Which of the following is the best strategy to try if there is static on a call?
- turn up the volume on your speaker
- ask the other person to speak up
- end the call and call back
A: end the call and call back

Q: Which of the following is the best strategy to try if one person on a call cannot hear the other?
- The person who isn’t being heard should yell loudly into the phone.
- The person who can’t hear the other should turn off his or her microphone.
- The person who isn’t being heard should turn up his or her microphone.
A: The person who isn’t being heard should turn up his or her microphone.

Q: Which of the following is the best strategy to try if there is an echo on the call?
- Ask the other person to speak louder into their microphones.
- Make sure no one’s speakers are muted.
- Make sure neither participant is using speakers.
A: Make sure neither participant is using speakers.

Q: Which of the following strategies will best help people have energy on the call?
- announce that Q&A will be at the end of the call
- do a time check
- sit up straight or walk around
A: sit up straight or walk around

Q: In which of the following scenarios is it NOT a good idea to mute yourself on a call?
- You are in a noisy area and cannot leave it.
- You are not speaking much in the call.
- You are multitasking and don’t want others on the call to hear what you are doing.
A: You are multitasking and don’t want others on the call to hear what you are doing.

Q: Which of the following strategies is the best way to discourage people from monologuing and taking up too much meeting time?
- mute anyone who speaks for over five minutes
- eject people who talk too much from the call
- do a regular time check
A: do a regular time check

Q: Which of the following statements is NOT an appropriate thing for the advocate of the people on the phone to say?
- “We’re all laughing because Janet made a funny face.”
- “Do you have anything to add?”
- “I’ll repeat what Greg just said for you because it’s very important.”
A: “I’ll repeat what Greg just said for you because it’s very important.”

Q: Which of the following is the best strategy to make sure people who are calling in remotely participate in the meeting?
- mute remote callers to prevent extra static
- keep the speaker level low so remote participants aren’t too loud
- periodically ask if they have questions or anything to add
A: periodically ask if they have questions or anything to add

Q: Which of the following is NOT a good strategy when dealing with a hybrid meeting?
- tell remote participants who else is in the meeting at the beginning of the call
- set up an IM chat so remote participants can ask questions more easily
- mute the phone if anyone interrupts someone else
A: mute the phone if anyone interrupts someone else

Q: Which of the following is the best reason to use video calls rather than audio calls?
- Video calls allow the organizer to share a video.
- Video calls allow people to take their time when coming up with answers.
- Video calls allow participants to more easily read facial expressions.
A: Video calls allow participants to more easily read facial expressions.

Q: Which of the following devices is best for making a video call?
- phone
- tablet
- laptop
A: laptop

Q: A video call is best suited for which of the following scenarios?
- one person giving another a quick update about a project
- seven people going over some data
- a meeting between five people where a sensitive subject is being discussed
A: a meeting between five people where a sensitive subject is being discussed

Q: Which of the following places should you look at when making a video call?
- the other participant
- at a different window on your screen
- the camera
A: the camera

Q: If a person can’t see you while you’re in a video call, which of the following strategies is most likely to fix the problem?
- make sure that your microphone is on
- make sure that you are connected to the internet
- make sure that your camera is uncovered
A: make sure that your camera is uncovered

Q: If a person can’t hear you while you’re in a video call, which of the following strategies is most likely to fix the problem?
- make sure that your camera is uncovered
- make sure that you are connected to the internet
- make sure that your microphone is on
A: make sure that your microphone is on

Q: Sophia is going to speak to her coworkers in a video call about special effects her team is working on for an upcoming blockbuster movie. If any details about the movie leak, Sophia and her whole team will be in huge trouble. Which of the following factors are most important for Sophia to consider when choosing a video conferencing app?
- international access
- how much data the app will take up
- security
A: security

Q: Which of the following is the best strategy to use when participating in a group video call?
- have everyone stay on mute unless it is his or her turn to speak
- make sure the lighting of everyone’s rooms matches
- wait until you’re sure the person speaking is finished before you start to speak
A: wait until you’re sure the person speaking is finished before you start to speak

Q: Which of the following is the best strategy to use when participating in a group video call with a particularly large group?
- ask participants to mute themselves when they are not speaking
- ask participants to turn up their volume so that everyone can hear everyone else
- ask participants to raise their hands or otherwise indicate they would like to speak
A: ask participants to raise their hands or otherwise indicate they would like to speak

Q: Which of the following is the best strategy to use when participating in a group video call?
- make sure the lighting of everyone’s rooms matches
- shift closer or further away from the camera depending on who is speaking
- upload a photo of yourself if you don’t have the bandwidth to show video
A: upload a photo of yourself if you don’t have the bandwidth to show video

Q: Which of the following is the best strategy to make sure people who are participating remotely in a video call are included in the meeting?
- turn off the phone microphone to avoid feedback
- turn the speaker volume up high so that participants can hear the meeting better
- aim the camera at the person who is speaking
A: aim the camera at the person who is speaking

Q: If only a few people are calling in remotely, which of the following is the best strategy to make sure those people participate in the video call?
- turn the volume of the speakers up very high so that when remote participants speak other participants will hear them
- aim the camera at only one person through the entire meeting
- appoint an advocate who makes sure the remote people are heard
A: appoint an advocate who makes sure the remote people are heard

Q: Which of the following is a benefit of aiming the camera so that it has a view of everyone in the room?
- remote participants might miss expressions of some participants
- remote participants will never be able to make eye contact with other participants
- remote participants get a better feel for the energy of the room
A: remote participants get a better feel for the energy of the room

Q: A web sharing conference is best suited for which of the following scenarios?
- a discussion between members of a team who have not met each other before
- a quick five-minute check-in
- a presentation to remote colleagues
A: a presentation to remote colleagues

Q: A web sharing conference is best suited for which of the following scenarios?
- a meeting in which participants do not have a lot of technological knowledge
- a meeting where five people in different countries will be discussing a problem
- a meeting in which participants will discuss and edit a document
A: a meeting in which participants will discuss and edit a document

Q: A web sharing conference is best suited for which of the following scenarios?
- a quick update about a project
- a meeting where emotional topics will be discussed
- a marketing executive showing people in remote locations a new ad campaign video
A: a marketing executive showing people in remote locations a new ad campaign video

Q: Which of the following is a disadvantage to web sharing?
- participants can all look at the same document together
- a presenter can share a video with others in the meeting
- hand gestures are not visible
A: hand gestures are not visible

Q: Which of the following is an advantage to web sharing?
- hand gestures are not visible
- participants cannot see each other’s facial expressions
- presenters can share diagrams or videos easily
A: presenters can share diagrams or videos easily

Q: Which of the following is NOT a strategy for showing a presentation by sharing your screen?
- explain the overall slide when it first appears on the screen
- signal when you’re reaching the end of the presentation
- point at important parts of the presentation
A: point at important parts of the presentation

Q: Which of the following situations is best suited for using the chat feature?
- a remote meeting of three people all looking at a diagram
- a presenter showing a video via screen sharing to a team of six people
- a remote presentation to thirty people
A: a remote presentation to thirty people

Q: Which of the following is NOT a good strategy for a screen sharing meeting?
- regulating your pace so that you don’t move through information too quickly
- using animations to recapture participants’ attention
- speaking quickly and without pause so you don’t lose the attention of participants
A: speaking quickly and without pause so you don’t lose the attention of participants

Q: Karen wants to manage the flow of questions and comments in a large group websharing call. What is her best option?
- To use the chat feature to allow people to ask questions so she can answer questions as they come up.
- To encourage each person to speak up as they have questions.
- To use the chat feature to allow people to ask questions so she can focus on presenting and answer questions once she’s finished.
A: To use the chat feature to allow people to ask questions so she can focus on presenting and answer questions once she’s finished.

Q: Which of the following should you try to avoid in a hybrid web sharing call?
- questions asked in the IM chat feature
- gesturing at the screen to point out important items
- side conversations that exclude remote members
A: side conversations that exclude remote members

Q: Which of the following is the best strategy to make sure remote people in a screen sharing call participate in the meeting?
- mute remote callers to prevent extra static
- keep the speaker level low so remote participants aren’t too loud
- set up an IM chat for them to ask questions
A: set up an IM chat for them to ask questions

Q: Which of the following is NOT a good strategy when dealing with a hybrid screen share meeting?
- tell remote participants who else is in the meeting at the beginning of the call
- set up an IM chat so remote participants can ask questions more easily
- mute the phone if anyone interrupts someone else
A: mute the phone if anyone interrupts someone else