Title: Using Technology to Manage Business Information
Course: Question Banks

Q: Which of the following are the two most important computer operating systems in use today?
- Microsoft Windows and Google Android. (Incorrect. Although Android is catching up, it is not as popular on the business desktop as more established operating systems.)
- Apple OS and Unix. (Incorrect. Unix is a powerful operating system that is used primarily by professional software engineers and data scientists.)
- Microsoft Word and Google Chrome. (Incorrect. Word is an application, not an operating system.)
- Apple OS and Microsoft Windows. (Correct. Personal computers still use Apple and Microsoft the most for operating systems.)
A: Apple OS and Microsoft Windows.

Q: The following are important benefits derived by businesses by using network technology EXCEPT:
- Document sharing. (Incorrect. Document sharing is an important benefit of business networking today.)
- Employee communication. (Incorrect. Employee email and chat is an important benefit of business networking today.)
- Sharing information in a central repository. (Incorrect. Applications like Sharepoint rely on a central network to provide a central repository for company information.)
- Financial analysis using spreadsheets. (Correct. A user does not require a network to use a spreadsheet application.)
A: Financial analysis using spreadsheets.

Q: The new, emerging types of technology used by businesses today has had a huge impact on both the businesses and:
- bankers. (Incorrect. Financial institutions are businesses that derive benefit from technology, but they are not the group with the biggest benefit.)
- regulators. (Incorrect. Regulators are not the group with the biggest benefit from new business technology.)
- job seekers. (Incorrect. Job seekers derive some benefits due to business technology, but they are not the group with the biggest benefit.)
- consumers (Correct. Consumers can interact with businesses today without even getting out of bed.)
A: consumers

Q: One of the technologies that has changed how businesses do business today is mobile solutions. The term “mobile solutions” refers to:
- The ability to determine the correct grade of gasoline needed by your automobile. (Incorrect. Although automobiles can now be “smart” themselves, we are talking about computing rather than fueling.)
- The ability to use electric cars instead of internal combustion engines. (Although automobiles can now be “smart” themselves, we are talking about computing rather than how cars are powered.)
- The ability to move to a new city upon receiving a job transfer. (Incorrect. Mobile solutions have little to do with relocation.)
- The ability to use smart devices to buy, sell, shop and communicate. (Correct. Capabilities that were once only available from desktop computers physically plugged in to a local network are now supported by phones and tablets wirelessly from anywhere.)
A: The ability to use smart devices to buy, sell, shop and communicate.

Q: This is a new capability for businesses provided by technologies able to analyze customer behavior over the internet.
- Competitive discounting. (Incorrect. Discounting is not new nor based on analyzing customer behavior on the internet.)
- Merchandise allocation. (Incorrect. Merchandise allocation is not new nor based on analyzing customer behavior on the internet.)
- Telephone trees. (Incorrect. Merchandise allocation is not new nor based on analyzing customer behavior on the internet.)
- Customer segmentation. (Correct. Using “big data” techniques supported by powerful processing, businesses can sift through mountains of data to learn more about their customers.)
A: Customer segmentation.

Q: This technology serves to change the ethical and moral behavior of businesses today.
- Cloud computing. (Incorrect. Cloud computing provides huge benefits to businesses today, but does not really impact business ethics.)
- Cyber-security. (Incorrect. Cyber-security helps protect private information online, but does not really impact business ethics.)
- Server farms. (Server farms have been largely replaced by cloud solutions and have really nothing to do with business ethics.)
- Social media. (Correct. Consumer reviews and comments have become a huge factor in governing business behavior.)
A: Social media.

Q: These are all ways organizations can utilize BI to improve business performance EXCEPT:
- Decision making. (Incorrect. BI was developed in order to improve decision making in business.)
- Business planning. (Incorrect. BI has many applications in the business planning process.)
- Business Process Management. (Incorrect. BI is a proven solution for Business Process Management (BPM).)
- Payroll automation. (Correct. Although BI has many applications in Finance and HR, the author does not list payroll automation in the discussion.)
A: Payroll automation.

Q: Why hasn’t BI been more prevalent in the workplace until recently to support business success?
- BI tools were only developed in the last two years. (Incorrect. BI tools were developed as early as the 1970’s.)
- BI tools adoption were resisted by business management until recently. (Incorrect. BI tools were initially developed to support business management decision making.)
- BI tools are considered to be too expensive to be practical. (Incorrect. BI tools are considered to be a good investment that deliver strong ROI.)
- BI tools were initially designed to be used only by IT experts and statisticians. (Correct. BI tools are complex and were very difficult to use until recently.)
A: BI tools were initially designed to be used only by IT experts and statisticians.

Q: BI analytics are closely associated to this technology process that contributes to business success:
- Server expansion. (Incorrect. BI tools are usually not associated with this IT practice.)
- Software development. (Incorrect. BI tools are not usually associated with software development.)
- Computer-generated graphics. (Incorrect. BI tools are not usually associated with CGI.)
- Data mining. (Correct. BI tools are commonly used to perform data mining duties.)
A: Data mining.

Q: What is more important to businesses than the data they collect?
- Physical assets. (Incorrect. Assets are valuable to businesses, but are not the most important commodity.)
- Patents. (Incorrect. Patents are valuable to businesses, but are not the most important commodity.)
- Credit rating. (Incorrect. Credit ratings are important to businesses, but are not the most important commodity.)
- Information (Correct. Data is useless until it is transformed into actionable information.)
A: Information

Q: The following data would be considered important to know about a retailer’s customer EXCEPT?
- Gender. (Incorrect. Gender information would be a key point of data for a retailer to know about their customer.)
- Age. (Incorrect. Age information would be a key point of data for a retailer to know about their customer.)
- Marital status. (Incorrect. Marital status would be a key point of data for a retailer to know about their customer.)
- Eye color. (Correct. This data would be important for a government ID but not so much for a retailer.)
A: Eye color.

Q: You are a marketing specialist tasked with developing a targeted yoga offering to your customers in San Diego. Which of these data would be important to design a successful campaign?
- Number of children, Age, Zip Code. (Incorrect. Only the zip code would be relevant in this example.)
- Customer account number, Age, Zip Code. (Incorrect. Only the Zip Code would be relevant in this example.)
- Age, Social security number, Marital status. (Incorrect. None of these data points would be helpful for the campaign.)
- Zip Code, Gender, Last Purchase. (Correct. These would all be important in order to segment the customers for the offering.)
A: Zip Code, Gender, Last Purchase.

Q: Businesses routinely collect Business Process Data from these 2 types of systems:
- ERP and API. (Incorrect. API is an acronym for Application Program Interface, designed to allow two computed systems to exchange information.)
- CRM and CGI. (Incorrect. Although CRM systems contain customer data, CGI refers to computer-generated graphics.)
- DOS and POS. (Incorrect. DOS refers to a pre-Windows operating system developed by Microsoft.)
- ERP and POS. (Correct. ERP and POS systems can inform a business of much operational process information.)
A: ERP and POS.

Q: This type of data that businesses collect refers to fingerprints, retinal scans, and voice and facial recognition:
- Classified. (Incorrect. Classified data is in the domain of government intelligence services.)
- Physical-world. (Incorrect. Physical-world data refers to combining information captured from the real-world with digital-world data.)
- Private. (Incorrect. Is anything really “private” anymore?)
- Biological. (Correct. Biological data refers to this type of data usually used for security purposes.)
A: Biological.

Q: You have been browsing Amazon.com for a new blender. When you log into Facebook you notice ads for the same blenders you were just reviewing on Amazon. This is due to shared:
- Physical-world data. (Incorrect. Physical-world data refers to combining information captured from the real-world with digital-world data.)
- Secret data. (Incorrect. Secret data is not data that a business would collect.)
- Biological data. (Incorrect. Biological data refers to fingerprints, retinal scans, etc.)
- Personal data (Correct. Today there is nothing to prevent companies from sharing personal activities online.)
A: Personal data

Q: Which of these terms describe the collection, organization, and storage of massive amounts of business data?
- Data farming. (Incorrect. Data farming is the process of using designed experiments to “grow” data.)
- Data networking. (Incorrect. Data networking is a telecommunications model used to share data among various nodes.)
- Data mining. (Incorrect. Data mining is the process of performing analysis on data stored in a data warehouse.)
- Data warehousing. (Correct. Data warehousing is the correct term for collection, organization and storage of huge quantities of data.)
A: Data warehousing.

Q: The value of data mining to the business is:
- The ability to find a specific customer name and account number from large amounts of data. (Incorrect. A “data query” would be the method used to find specific data points.)
- The ability to find the location of information needed for executive decisions. (Incorrect. Locating information would be a part of the data warehousing process.)
- The ability to find the needle in the haystack. (Incorrect. Data mining would be more analogous with discovering that the haystack contained needles.)
- The ability to find trends and patterns of knowledge from large amounts of data. (Correct. Data mining allows businesses to leverage the data stored in data warehouses to discover actionable information.)
A: The ability to find trends and patterns of knowledge from large amounts of data.

Q: The following scenario would represent an appropriate use case for a data warehouse/data mining solution for a national retailer:
- Finding the inventory level of a new item across a national chain. (Incorrect. This information would be available to “look up” from a basic POS/Inventory Management system.)
- Finding the best-selling item from a new web site. (Incorrect. This information would be available to pull from a basic sales reporting system.)
- Finding the highest-performing salesperson in the company. (Incorrect. This data would be available from a POS system.)
- Understanding the impact of multiple assortment plans across fifteen geographical regions versus eight different competitors. (Correct. Analyzing this amount of information across multiple dimensions would be a good use for DW/DM solution.)
A: Understanding the impact of multiple assortment plans across fifteen geographical regions versus eight different competitors.

Q: Businesses use Supply Chain Management (SCM) to manage:
- Sales/Marketing. (Incorrect. Sales and Marketing use CRM systems such as Salesforce to manage their processes.)
- Customer retention. (Incorrect. Customer retention programs are typically managed by Marketing and center on customers rather than vendors.)
- Outbound logistics. (Incorrect. Outbound logistics are concerned with getting products out to customers.)
- Inbound logistics. (Correct. Businesses use SCM to manage incoming raw materials, products, and other things needed for inventory.)
A: Inbound logistics.

Q: Businesses rely on information to manage ________ that cuts across and supports the entire organization.
- manufacturing. (Incorrect. Manufacturing is not considered a support function.)
- sales. (Incorrect. Although sales is vital to most businesses, it is not considered a support function.)
- customer service. (Although customer service is vital to most businesses, it is not considered a support function.)
- infrastructure. (Correct. Firms use ERP systems to manage infrastructure areas such as finance, accounting, procurement, and HR.)
A: infrastructure.

Q: What is the goal of businesses use of information to enhance their internal processes, improve efficiency, and increase productivity?
- To increase employee satisfaction. (Incorrect. Employee satisfaction is important but not considered to be the goal of businesses use of information.)
- To improve customer service. (Incorrect. Customer service is important, but is not considered to be the goal of businesses use of information.)
- To increase quality. (Incorrect. Quality is important, but is not considered to be the goal of businesses use of information.)
- To gain competitive advantage. (Correct. Businesses that leverage their use of information can gain competitive advantage.)
A: To gain competitive advantage.

Q: This technology has largely replaced LAN/WAN networks for businesses managing information today.
- Social media. (Incorrect. Social media is not considered to be a business computing option.)
- Cyber-security. (Incorrect. Cyber-security is concerned with protecting data on the Internet.)
- Peer-to-Peer networks. (Incorrect. Peer-to-Peer networks is an outdated means of connecting PCs.)
- Cloud computing. (Correct. The Internet has become the primary method of network connectivity and application and data hosting.)
A: Cloud computing.

Q: The following are all benefits businesses can derive from using cloud computing to manage information EXCEPT:
- Cost savings. (Incorrect. Businesses save significant dollars by not having to purchase and install software, hardware, and maintain a large IT staff.)
- Scalability. (Incorrect. Cloud computing supports user growth quite well.)
- Employee mobility. (Incorrect. Cloud computing allows employees to connect and work regardless of their geographic location.)
- Security (Correct. Security is one of the biggest disadvantages of cloud computing.)
A: Security

Q: The disadvantages of cloud computing for businesses managing information are:
- Security and increased training. (Incorrect. Using an application hosted on the Cloud would require the same training as applications installed and running locally.)
- Security and application customization. (Incorrect. Application customization can be accomplished through cloud hosting services, although many IT professionals would argue that customization is always a bad idea.)
- Security and poor application selection. (Incorrect. Cloud computing actually offers more variety of applications for businesses to use since they do not have to be installed on local hardware.)
- Security and loss of service. (Correct. These are two largest disadvantages of cloud computing. the Internet is “open” to all and poses the risk of unauthorized users gaining access. And the connection to the Internet can “go down” at times due to various issues.)
A: Security and loss of service.

Q: Many businesses prefer to use intranets to manage information because:
- they are easy to configure. (Incorrect. Actually, intranets are not necessarily easy to install and configure.)
- they require little or no maintenance. (Incorrect. Intranets do require maintenance as any digital network would require.)
- they are inexpensive. (Incorrect. The cost of intranets varies according to the size of the business and the number of applications being supported.)
- they are private and only accessible to employees. (Correct. Companies use intranets to support internal collaboration tools and sharing of documents.)
A: they are private and only accessible to employees.

Q: The following are benefits of businesses using intranets to manage information EXCEPT:
- Workforce productivity. (Incorrect. Intranets are a single place for employees to find the information and tools they need.)
- Enhanced collaboration. (Incorrect. Intranets provide a means for connecting employees to communicate and work together.)
- Reduced costs. (Correct. Intranets are a single place for employees to find the information and tools they need.)
- Customer interaction. (Incorrect. Intranets are only accessible to employees only.)
A: Customer interaction.

Q: How do businesses use extranets to manage information?
- Companies use extranets to allow employees to manage documents and communication with remote employees. (Incorrect. Extranets are not used to support remote employees.)
- Companies use extranets to offer secure access to the public of company announcements. (Incorrect. Extranets are not used to deliver information to the public.)
- Companies use extranets to serve as a back up to their intranets. (Incorrect. Extranets are not used to back up intranets.)
- Companies use extranets to allow customers, suppliers, and partners select access to relevant information to increase efficiency and productivity. (Correct. Extranets are a great way for companies to work closely with their suppliers using EDI, allow collaboration with partners on common projects, and support customers directly with pertinent access to data.)
A: Companies use extranets to allow customers, suppliers, and partners select access to relevant information to increase efficiency and productivity.

Q: What is a “VPN”?
- Very Privileged Node. (Incorrect. There is no such thing as a Very Privileged Node.)
- Vocal Public Newbie (Incorrect. There is no such thing as a Vocal Public Newbie.)
- Variable Password Netiquette (Incorrect. There is no such thing as Variable Password Netiquette.)
- Virtual Private Network. (Correct. Businesses use VPNs to extend private networks across a public network (Internet).)
A: Virtual Private Network.

Q: What is the benefit of a business using a VPN to manage information?
- Customers can order promotional products directly from the manufacturer. (Incorrect. VPNs are not for customers to use for any reason.)
- Students can gain free access to the Internet from any location. (Incorrect. VPNs are not for students to use for free Internet access.)
- Businesses can increase computing performance without installing additional hardware. (Incorrect. VPNs are not used to increase computing performance.)
- Remote sites or mobile employees can have secure access to their corporate applications and data (Correct. VPNs give geographically dispersed employees the same functionality as if they were in the company HQ.)
A: Remote sites or mobile employees can have secure access to their corporate applications and data

Q: How is data protected when businesses use VPNs to manage their information?
- Data is stored and sent later when the user is connected to the internal network. (Incorrect. VPNs send and receive data in real time.)
- A special cable is used by the business that only can be connected to company devices. (Incorrect. No special cables are required to use VPNs.)
- False data is sent simultaneously with actual data to be encoded manually by the receiver. (Incorrect. No manual decoding is required to use a VPN.)
- Data is transmitted in encrypted form and authentication is required for both sender and receiver. (Correct. This is how VPNs secure business information.)
A: Data is transmitted in encrypted form and authentication is required for both sender and receiver.

Q: The following are prevalent security issues faced by Information Technology (IT) today:
- Viruses and malicious programs, bitcoin, and breaches. (Incorrect. Bitcoin is a digital currency and not a security issue faced by IT today.)
- Blockchain, phishing, denial of service. (Incorrect. Blockchain is the foundation for digital currency and not a security issue faced by IT today.)
- Breaches, denial of service, and blockchain. (Incorrect. Blockchain is the foundation for digital currency and not a security issue faced by IT today.)
- Phishing, viruses and malicious programs, and denial of service. (Correct. These are some of the common security issues faced by IT today.)
A: Phishing, viruses and malicious programs, and denial of service.

Q: Approximately how much do security issues and cyber-crime cost the world on an annual basis?
- $800 million. (Incorrect. Cyber-crime has cost the world much more than that.)
- $800 thousand. (Incorrect. Cyber-crime has cost the world much more than that.)
- $800 bitcoin. (Incorrect. Cyber-crime has cost the world much more than that.)
- $800 billion (Correct. $800 billion is the estimate for 2018.)
A: $800 billion

Q: Phishing scams, one of the most prevalent cyber-crimes, are accomplished by:
- Cyber-criminal sending an attachment to a message that, when activated, can take over your system or delete your data. (Incorrect. This is an example of cyber-criminals launching a virus or malicious program.)
- Cyber-criminal using a special scanner to steal your credit card information, including your pin number. (Incorrect. This is an example of cyber-criminals launching a skimming attack.)
- Cyber-criminal breaking into a business database to steal personal data like social security numbers, credit card, numbers, name, address, etc. (Incorrect. This is an example of cyber-criminals creating a data breach.)
- Cyber-criminals luring their targets using fake sites resembling trusted companies or pretending to be friends and family. (Correct. This is how phishing schemes are accomplished.)
A: Cyber-criminals luring their targets using fake sites resembling trusted companies or pretending to be friends and family.

Q: The following are privacy issues created by information technology EXCEPT:
- the loss of individual’s credit card numbers. (Incorrect. Credit card numbers are at risk doing business online.)
- the loss of individual’s social security numbers. (Incorrect. Social security numbers are at risk doing business online.)
- the loss of individual’s online habits and “likes”. (detailed Incorrect. Individual’s online habits and likes are at risk of being shared or sold.)
- the loss of a driver's license. (Correct. Prior to IT, individuals could only lose personal information by losing a physical ID card or document.)
A: the loss of a driver's license.

Q: Personal emails sent to your friend from your work email address belong to:
- You. (Incorrect. Personal email sent on a company account do not belong to the employee.)
- The Public. (Incorrect. Although there are huge privacy issues here, the emails would not be public.)
- Shared by the company and the employee. (Incorrect. The ownership of the personal email sent on a company account is not shared.)
- The company (Correct. This is a huge privacy issue in the workplace today. Personal email sent using company email accounts are not private at all.)
A: The company

Q: The following would be ways to avoid your personal activities or data from being available to businesses today EXCEPT:
- Close your social media accounts. (Incorrect. This would be a sound method to protect your data.)
- Give up your smartphone and revert back to landline phones only. (Incorrect. This would be a sound method to protect your data.)
- Write and send letters on paper instead of using email. (Incorrect. This would be a sound method to protect your data.)
- Use a plastic credit card in person- not online- for purchase transactions. (Correct. Data breaches at major retailers and media companies can allow your personal data to be used or sold even if you did not use it online.)
A: Use a plastic credit card in person- not online- for purchase transactions.

Q: Due to the rise of ethical issues associated with information technology, a new branch of ethics has been created:
- cyberethics (CE). (Incorrect. This is not the new branch of ethics dealing with technology.)
- dataethics (DE). (Incorrect. This is not the new branch of ethics dealing with technology.)
- netetiquette (NE) (Incorrect. This is not the new branch of ethics dealing with technology.)
- technoethics (TE). (Correct. This is a new interdisciplinary research area concerned with all aspects of technology in society.)
A: technoethics (TE).

Q: What is the basis for the ethical issue regarding data collection of individuals by business?
- The data is too voluminous to be shared. (Incorrect. This is not the basis of an ethical issue.)
- The data is embarrassing when revealed. (Incorrect. This is not the basis of an ethical issue -just look at the Kardashians.)
- The data is gibberish unless decrypted. (Incorrect. This is not considered to be the basis of an ethical issue.)
- The data has value to others. (Correct. Companies share and sell individual’s online activities for profit.*)
A: The data has value to others.

Q: Regarding social media and employee privacy, which of the following statements is accurate?
- Companies are not allowed to access employee social media accounts. (Incorrect. There is nothing to prevent companies from accessing employees social media activities.)
- Companies can only access employee social media accounts if they are a “friend”. (Incorrect. Companies do not need to be a “friend” to access employee social media accounts.)
- Companies can only access written employee social media posts- no photos can be accessed. (Incorrect. There is nothing to prevent an employer to access all employee social media activity.)
- Companies can find employees on social media and collect information about their activities. (Correct. This is another huge privacy issue attributed to information technology.)
A: Companies can find employees on social media and collect information about their activities.