Title: Managing Processes
Course: Question Banks

Q: Planning, scheduling and supply chain management for a business is considered:
- Accounting management
- Inventory management
- Project management
- Operations management
A: Operations management

Q: The job of operations management consists of all of the activities involved in:
- Marketing to end customers
- Creating deal structures for customers to buy your product
- Creating efficient sales pipelines
- Coordinating efforts, tasks, and resources
A: Coordinating efforts, tasks, and resources

Q: Supply Chain Management coordinates:
- Assuring all products or services are up to standard
- Transport and delivery of all components
- Leads flowing through the sales pipeline
- Acquisition, scheduling, and receipt of all components
A: Acquisition, scheduling, and receipt of all components

Q: The overall role of an operations manager is to:
- Control quality
- Schedule deliveries
- Collect and organize shipments
- Convert inputs (raw materials) into outputs (goods or services)
A: Convert inputs (raw materials) into outputs (goods or services)

Q: Operations managers are responsible for:
- Finance and Human Resources
- Strategic planning and board relationships
- Maintaining a profitable sales pipeline
- Cutting activities that don’t add value to a finished product
A: Cutting activities that don’t add value to a finished product

Q: An operations manager:
- Never worries about global completion
- Always works with the same small group of people
- Only works with the supply chain and sales departments
- Interacts with every functional area within the company
A: Interacts with every functional area within the company

Q: Crowd control, vehicle dispatch, and purchase of supplies are necessary in:
- Manufacturing operations management
- Financial operations management
- Marketing management
- Services Industry operations management
A: Services Industry operations management

Q: The outcome of a service industry operation is generally a customer ________.
- activity
- tangible good
- reward
- experience
A: experience

Q: You are the operations manager of a “have it your way” hamburger restaurant. Which statement best describes your job?
- Hire, fire and train employees in cooking hamburgers.
- Direct traffic flow for the drive-up window.
- Conduct market research by tracking customer preferences.
- Deliver a finished product, customized to the specific requests of each customer, efficiently and effectively
A: Deliver a finished product, customized to the specific requests of each customer, efficiently and effectively

Q: Which method of production describes the process of one item manufactured at a time.
- Batch Production
- Mass production
- Continuous flow
- Project-Based Production
A: Project-Based Production

Q: You are the operations manager for a custom yacht company. Which is a true statement?
- You plan to build 10 yachts in the spring anticipating good sales.
- You need to order 10 sails now because they are discounted.
- You must maintain a robust inventory of unique yachts.
- You must stay in close communication with the customer to assure his needs are addressed
A: You must stay in close communication with the customer to assure his needs are addressed

Q: In project or job-based production how many different goods are produced?
- Thousands
- Hundreds
- Millions
- One
A: One

Q: Which method of production describes the process of inputs going through stages of production together in groups?
- Project-Based Production.
- Mass production.
- Continuous flow.
- Batch Production.
A: Batch Production.

Q: Production of chick-shaped Peeps Candies is an example of:
- Project or Job-Based Production
- Flow Production
- Mass production
- Batch Production
A: Batch Production

Q: In manufacturing Peeps candies, ________are used to move product inputs through various stages of production.
- People wearing hairnets
- Sugar vats
- Robots
- Conveyor belts
A: Conveyor belts

Q: Mass produced products are:
- Unique
- Cheap
- Semi-custom
- Standardized
A: Standardized

Q: Mass-produced products generally are:
- Prepaid, unique projects
- Produced only after ordered
- Semi-produced and completed upon order
- Held in inventory until sold
A: Held in inventory until sold

Q: Assembling parts and producing inventoried finished goods describes:
- Batch production
- Continuous flow production
- Project production
- Mass production
A: Mass production

Q: Of all the pieces of the planning puzzle, the ________ is the most strategic and critical.
- facility layout
- facility design
- facility size
- facility location
A: facility location

Q: Walmart is looking to build a new store in the area. The most strategic and critical step of this planning process is the:
- facility layout
- facility design
- facility size
- facility location
A: facility location

Q: One of the key factors that influence facility location are:
- what the building design will look like
- what are the products that will be available
- if there is space available to expand the facility in the future
- proximity to customers, suppliers and skilled labor
A: proximity to customers, suppliers and skilled labor

Q: A high volume of goods is produced efficiently by people, equipment or departments arranged in an assembly line when using which layout?
- cellular layout
- process layout
- functional layout
- product layout
A: product layout

Q: The operations manager at a printing company has grouped together a work crew to assemble an order of 500 copies of an annual report for a toy manufacturing company. This is an example of:
- product layout
- process layout
- functional layout
- cellular layout
A: cellular layout

Q: An airplane manufacturer assembles a plane in one location and the workers and equipment go to the airplane when they need to work on it. This is an example of a ________.
- cellular layout
- product layout
- process layout
- fixed-position layout
A: fixed-position layout

Q: Materials-requirements planning (MRP) is a production planning, scheduling and inventory control system used to manage manufacturing processes. ________ MRP systems are software-based.
- all
- none
- some
- most
A: most

Q: A material-requirements planning system is intended to meet one of the following objectives:
- Maintain the highest possible material and product levels in store
- Maintain the costs associated with the company
- Maintain the operations department profit margin
- Ensure that materials are available for production
A: Ensure that materials are available for production

Q: Even with the implementation of highly integrated planning software, ________ still need to plan for and control inventory.
- facility managers
- retail managers
- Product managers
- operations managers
A: operations managers

Q: Walmart uses their point-of-sale system to track the sale of items and then replenish the items automatically through:
- Material-requirements planning (MRP)
- Product layout
- Product planning
- Just-in-time (JIT) inventory control
A: Just-in-time (JIT) inventory control

Q: ________ is an inventory strategy that companies employ to increase efficiency and decrease waste by receiving goods only when they are needed in the production process.
- Material-requirements planning (MRP)
- Product layout
- Economic order quantity (EOQ)
- Just-in-time (JIT) inventory control
A: Just-in-time (JIT) inventory control

Q: In theory, a JIT system would have parts and materials arriving on the warehouse dock:
- on a scheduled basis
- once a month
- once per week
- at the exact moment they are needed
A: at the exact moment they are needed

Q: A ________ chart is useful when the production process is fairly simple and the activities aren’t interrelated.
- PERT
- PIE
- PESTEL
- Gantt
A: Gantt

Q: A PERT chart identifies the ________, which is the sequence of activities that will entail the greatest amount of time.
- outcome of the process
- price of goods
- lag time
- critical path
A: critical path

Q: PERT is useful when the production process is fairly complex, and it stands for:
- Process Evaluation and Review Target
- Program Efficiency and Relational Technique
- Process Efficiency and Review Technique
- Program Evaluation and Review Technique
A: Program Evaluation and Review Technique

Q: Using computer-aided design allows:
- testing of a product concept manually before prototyping
- different materials to be used to manufacture prototypes
- designers to assess how consumers will respond to their products
- designers to view the product from all angles
A: designers to view the product from all angles

Q: The software used to design models of potential products is called ________.
- computer-aided manufacturing (CAM)
- computer-created design (CCD)
- computer-designed manufacturing (CDM)
- computer-aided design (CAD)
A: computer-aided design (CAD)

Q: ________ is widely used to produce computer animation for special effects in movies, advertising and technical manuals.
- Computer-aided manufacturing (CAM)
- Computer-integrated manufacturing (CIM)
- Computer-created design (CCD)
- Computer-aided design (CAD)
A: Computer-aided design (CAD)

Q: The software system that determines the steps needed to produce a component and instructs the machines that do the work is called ________.
- computer-aided design (CAD)
- computer-created manufacturing (CCM)
- computer-created design (CCD)
- computer-aided manufacturing (CAM)
A: computer-aided manufacturing (CAM)

Q: When companies link CAD to CAM systems, companies are able to design and manufacture goods faster and more efficiently. The integration of CAD/CAM also provides companies with an opportunity to:
- reduce their marketing expenses
- manufacture at a higher cost
- dramatically reduce manufacturing costs
- monitor and improve quality
A: monitor and improve quality

Q: A company can utilize ________ to minimize waste and reduce energy consumption of raw materials during the production process.
- CAD
- CIM
- CCD
- CAM
A: CAM

Q: ________ is a form of computer-aided production that builds a three-dimensional object by adding layers of material, one upon the other until an object is created.
- 2D printing
- 3 flexible manufacturing
- CAD
- 3D printing
A: 3D printing

Q: A 3D printer is a type of:
- hologram machine
- copy machine
- labor-intensive machine
- industrial robot
A: industrial robot

Q: Yankee Candles uses ________ to mass customize their candles.
- CIM
- flexible manufacturing
- CAD
- 3D printing
A: 3D printing

Q: A ________ offers flexibility in the way the production system reacts to changes, whether planned or unplanned.
- 3D printing system
- computer-integrated manufacturing approach
- computer-aided design system
- flexible manufacturing system
A: flexible manufacturing system

Q: A flexible manufacturing system is typically built into one of the following:
- machine and processing
- machine and customization
- machine and standardization
- machine and routing
A: machine and routing

Q: Swisher cigar factory makes little cigars and big cigars on the same machine. This is an example of using:
- CAD
- CAM
- CIM
- FMS
A: FMS

Q: Supply chain management involves:
- unfinished goods from point of origin to point of consumption
- some movement and storage of raw materials
- only finished goods inventory
- work-in-process inventory
A: work-in-process inventory

Q: Most supply chains have elements in common, such as the following:
- inbound logistics
- outbound logistics
- strict inventory planning systems
- customers, planning, purchasing, inventory, production & transportation
A: customers, planning, purchasing, inventory, production & transportation

Q: Supply chain decisions are made ________, affecting how products are developed, manufactured, moved and sold.
- several times a week
- on a monthly basis
- on a quarterly basis
- hundreds of times each day
A: hundreds of times each day

Q: Some of the issues addressed by supply chain management (SCM) include:
- marketing practices
- customer satisfaction
- inefficiencies in the sales pipeline
- number, location, and networks of suppliers
A: number, location, and networks of suppliers

Q: Supply-chain activities must be well coordinated in order to achieve the lowest total logistics cost. If only one of the activities is optimized, ________ may increase the total cost.
- cross-docs
- customers
- suppliers
- trade-offs
A: trade-offs

Q: Some of the differences between logistics and supply chains are that:
- Logistics involves both manufacturing and procurement with multiple manufacturers, suppliers, and retail companies. Supply chains refers to distribution activities in one company.
- Supply chains involves both manufacturing and procurement with multiple manufacturers, suppliers, and retail companies. Logistics refers to distribution activities in the global community.
- Logistics involves product production planning. Supply chains involve delivering the right products at the right time to the right entities.
- Supply chains involve both manufacturing and procurement with multiple manufacturers, suppliers, and retail companies. Logistics refers to distribution activities in one company.
A: Supply chains involve both manufacturing and procurement with multiple manufacturers, suppliers, and retail companies. Logistics refers to distribution activities in one company.

Q: A manager in charge of inbound logistics manages ________ related to the incoming flow of resources that a company needs to produce its goods or services.
- some items
- nothing
- most items
- everything
A: everything

Q: A manager working in outbound logistics is focused on two issues:
- supplier relationships and product pricing
- customer and supplier relationships
- supplier relationships and transportation
- storage and transportation
A: storage and transportation

Q: Logistics may have either an internal focus (inbound logistics) or a(n):
- purchasing focus
- planning focus
- supplier focus
- outbound focus
A: outbound focus

Q: Six Sigma practices:
- support continuous efforts at improvement involving one department at a company
- determine individuals best suited for success in a given job role or function
- emphasize building strong customer and supplier relationships
- emphasize a clear focus on achieving quantifiable financial returns
A: emphasize a clear focus on achieving quantifiable financial returns

Q: To identify areas for improvement, companies use a technique called ________, which monitors quality by testing samples of products to determine if they meet predetermined specifications.
- SWOT analysis
- best out of three practice
- PESTEL analysis
- statistical process control
A: statistical process control

Q: The cost of prevention in the Sigma Six cost-of-quality (COQ) equation includes:
- cost of public relations campaigns on quality
- cost of legal consultation
- cost of market research
- cost to verify quality practices
A: cost to verify quality practices

Q: As a consumer, most of us would like to know which companies ensure that their products meet quality specifications. How would you find out whether a company or supplier was meeting these quality standards?
- By using Six Sigma
- Check the company website
- By reading online reviews
- Through the International Organization for Standardization (ISO)
A: Through the International Organization for Standardization (ISO)

Q: ISO 9000 is a certification used by many companies for:
- International environmental management
- International cost management
- International ethics management
- International quality management
A: International quality management

Q: To provide encouragement and a consistent quality standard, the U.S. government created the ________ to encourage companies to improve quality.
- ISO 14000
- ISO 9000
- ISO 26000
- Malcolm Baldrige National Quality Award
A: Malcolm Baldrige National Quality Award