Title: Introduction to Management
Course: Question Banks

Q: Management can be approached as either
- organizing or strategic decision-making
- allocating resources or complying with legal responsibilities
- people or a process
A: people or a process

Q: Management as a process means
- leading, organizing, and controlling resources and employees to meet the company’s goals
- hiring and firing employees and rewarding good behavior
- planning, organizing, leading, and controlling resources and people to meet organizational goals
A: planning, organizing, leading, and controlling resources and people to meet organizational goals

Q: Although it may seem straightforward, the management process is complex. The management functions include:
- distributing organizational resources to the highest bidder
- applying organizational resources to the pressing problems
- applying and distributing organizational resources effectively
A: applying and distributing organizational resources effectively

Q: Management activities are often grouped into four categories. These are
- planning, hiring, directing, and controlling
- planning, organizing, directing, and feedback
- planning, organizing, leading, and controlling
A: planning, organizing, leading, and controlling

Q: Controlling may be the most important management function. The control process is also described as
- learning loops
- the circle of life
- feedback loops
A: feedback loops

Q: Google has unusual work teams. Each team is 3 to 4 people who work independently of other teams, but each team posts weekly to a company blog about what they are doing. Google’s management has chosen an unusual
- method of leading
- planning method
- organizational structure
A: organizational structure

Q: Google’s motto is “Don’t be evil.” When the company neglects this to make more money, consumers are quick to criticize. Management has neglected its function of
- directing
- planning
- leading
A: leading

Q: Nokia transitions caused disruptions in its labor force. New skills were needed and old skills were less important. Managers needed to motivate employees to adapt to the changes. Managers needed to be
- planners
- directors
- leaders
A: leaders

Q: Walmart has exceptional logistics, but in 2014, Walmart was criticized for unusual shortages. Customers complained, saying they could not buy the product if it was not on the shelves. Management failed to
- organize the inventory process
- direct the inventory process
- control the inventory process
A: control the inventory process

Q: Google has a flatter organization chart than most large companies. Engineers talk to each other across the organization. But Google still has the basic levels of management, including
- top and middle managers and engineer leaders
- top-level managers and team leaders and engineers
- top, middle, and first-level management and team leaders
A: top, middle, and first-level management and team leaders

Q: Managers pay careful attention to the external environment of the organization: the economy, proposals for laws that would affect profits, stakeholder demands, and consumer and public relations. The managers most involved in these activities are
- middle managers
- everyone in management
- top managers
A: top managers

Q: Managers encourage, support, and foster talented employees. The managers who focus in this area are
- supervisors
- first-level managers
- middle managers
A: middle managers

Q: Managers must motivate employees, negotiate salaries, and encourage employees toward innovation and creativity. Sheryl Sandberg, now COO of Facebook, is great at encouraging fellow employees, but this is usually the ________ role of middle management.
- informational
- negotiator
- interpersonal
A: interpersonal

Q: Apple’s current vision statement was introduced by CEO Tim Cook, who stated, “We believe that we are on the face of the earth to make great products.” This is part of the ________ role of managers.
- negotiator
- resource allocator
- informational
A: informational

Q: Mintzberg classified management decision roles into four types. These include
- entrepreneur, employee selector, and negotiator
- entrepreneur, controller, and negotiator
- resource allocator, disturbance handler, and negotiator
A: resource allocator, disturbance handler, and negotiator

Q: Anson Dorrance, coach of the UNC women’s soccer team, fostered an almost family-like sense of the team while also bringing out his players' aggressiveness. This created ________ that was not easily duplicated by other teams.
- fan loyalty
- a winning streak
- a competitive advantage
A: a competitive advantage

Q: Southwest Airlines is famous for operating at low cost. They achieve low costs because they are very selective in the people they hire and they create a friendly and supportive environment. In return, the employees support the company. Competitors have failed to duplicate this and Southwest has retained
- low cost structure
- good employees
- its competitive advantage
A: its competitive advantage

Q: Employees that understand how their company operates and competes can make better decisions. Therefore management can create a competitive advantage by
- keeping business information confidential
- outsourcing more work to contractors
- sharing information with employees
A: sharing information with employees