Title: Human Resource Management
Course: Question Banks

Q: ________ involves enticing quality employees to an organization, identifying measurements that assist employees to remain focused to meet the organization’s goals, and rewarding employees for their work efforts to keep them engaged.
- Financial resource management
- Organizational resource management
- Human resource management
A: Human resource management

Q: Human resource managers must understand federal and locals laws in their activities. ________ particularly require a knowledge of the law.
- Safety and health, union relations, and organizational design
- Recruitment and selection, financial risk management, and employee and labor relations
- Recruitment and selection, safety and health, and employee and labor relations
A: Recruitment and selection, safety and health, and employee and labor relations

Q: You are applying for a job at EFG Co. and are now interviewing with the HR representative. He tells you that the job requires programming skills in SQL and dBase and that the job is to build and maintain a relational database for the company. This requires attention to detail and efficiency. He then describes that this company highly rewards loyalty and hard work. He tells the story of when the entire company worked over a weekend to finish and test one of its software products. This is an example of what key element area of HR?
- diversity management
- compensation
- recruitment and selection
A: recruitment and selection

Q: Why is it important that all the key elements of HR be aligned with the organization’s strategy?
- So the cheapest employees are hired to fill the jobs
- So the right equipment and tools are purchased for the right departments
- So the right rewards are linked to employee contributions to further the organization’s goals
A: So the right rewards are linked to employee contributions to further the organization’s goals

Q: In the past, HR focused on rule compliance and tracked simple metrics like number of training hours delivered. They are now required to focus on results and outcomes, not only compliance. What must HR do to meet the new requirements from management?
- Track how many employees leave the company for competitors.
- Give employees training opportunities with an a la carte approach.
- Align the people strategy with the company’s business strategic goals and focus on outcomes.
A: Align the people strategy with the company’s business strategic goals and focus on outcomes.

Q: The Civil Rights Act of 1964 protects employees from discrimination due to
- race or color, national origin, sexual orientation, or religion
- color, national origin, religion, and gender
- race, national origin, gender, color, or religion
A: race, national origin, gender, color, or religion

Q: Cerritos College is advertising for a security officer to perform the general and usual duties carried out by a typical officer. The ad states that a successful candidate must be at least six feet tall and 190 lbs. This ad ________.
- discriminates by race because black people are statistically more likely to be over six feet tall
- does not discriminate
- discriminates by gender because the work does not require extraordinary height or weight
A: discriminates by gender because the work does not require extraordinary height or weight

Q: Cara had Ancestry.com run a genetic test to determine her ancestry. The test found that she is 50% Ashkenazi Jew. The local newspaper ran a story about it. Her insurance company dropped her coverage because this group has high incidence of inherited diseases. Is she protected?
- The Civil Rights Act of 1964 prevents discrimination because she is Jewish.
- Cara is not protected.
- The Genetic Information Nondiscrimination Act of 2008 prohibits health insurers from using genetic information against customers.
A: The Genetic Information Nondiscrimination Act of 2008 prohibits health insurers from using genetic information against customers.

Q: Joseph wants to take time off after the birth of his second child. His employer, the Citadel Group, wants him back after 3 days. Citadel is a covered employer under the Family Medical Leave Act of 1993. What is Joseph’s right?
- The law says nothing about fathers taking leave after a birth.
- The law allows up to 3 days of leave after a birth.
- The law allows him up to 12 weeks of leave after a birth.
A: The law allows him up to 12 weeks of leave after a birth.

Q: If a company is sued for discrimination in the hiring process, they will defend themselves with documents that show how the selected candidate was better qualified. These documents are
- the job analysis and description
- the job posting and the resumes of applicants
- the job analysis, job description, and job specifications
A: the job analysis, job description, and job specifications

Q: A list consisting of job duties and responsibilities is part of a
- job analysis
- job specifications
- job description
A: job description

Q: Deadliest Catch is a documentary television series that portrays the real-life events aboard fishing vessels in the Bering Sea during the Alaskan crab fishing seasons. Crab fishing is one of the riskiest occupations. The fatality rate is 142 per 100,000 employees. To lower risk on the job, management and HR can work together in several ways. For example, they can
- hire experienced workers who understand the risks
- hire single men so that families are not at risk
- substitute less dangerous procedures or materials when both options can get the job done
A: substitute less dangerous procedures or materials when both options can get the job done

Q: Human Resource management must ensure a safe work environment and compliance with legal requirements set forth by OSHA, a federal agency. OSHA is the
- Occupational Sustainability and Health Administration
- Occupational Safety and Health Agency
- Occupational Safety and Health Administration
A: Occupational Safety and Health Administration

Q: Collective bargaining is the process where
- unions strike and workers stop working for more money
- the best workers must accept average wages
- employers work with union representatives to decide on policies, wages, and benefits
A: employers work with union representatives to decide on policies, wages, and benefits

Q: In the United States, unions and companies must bargain in good faith, even after a contract has expired, to agree on a successor contract or the termination of the agreement, ________.
- while workers picket the company
- but the company can start hiring non-union replacements
- while terms of the expired contract continue
A: while terms of the expired contract continue

Q: The Internet has changed the methods of recruiting job candidates. Social websites like ________ are now common tools for identifying qualified candidates.
- Google Circles and Pinterest
- Facebook and Indeed.com
- Facebook and LinkedIn
A: Facebook and LinkedIn

Q: Applications from Internet job sites flood companies with more applications than they can process manually. In response, companies rely more on
- contract services
- part-time workers
- personal referrals
A: personal referrals

Q: What are the most effective methods for understanding a candidate's fit for the job and the company?
- behavioral traits assessment
- Googling their name
- phone interviews and situational interviews
A: phone interviews and situational interviews

Q: Orientation is part of the onboarding process. It ________
- is expensive. Most companies prefer employees who are ready to start immediately.
- is a good way for new employees to get acquainted with their coworkers, but it doesn’t serve any business purpose..
- can lower costs by helping the employee get up to speed quickly and avoid time- or money-consuming mistakes.
A: can lower costs by helping the employee get up to speed quickly and avoid time- or money-consuming mistakes.

Q: A formal onboarding process
- means filling out the paperwork so that HR can file everything quickly.
- involves choosing benefits, setting up direct deposit, and touring the office on an employee’s first day.
- improves the employee’s performance by helping him or her to build skills and relationships quickly.
A: improves the employee’s performance by helping him or her to build skills and relationships quickly.

Q: Many companies choose ________ in areas such as discrimination law, cyber-security, software skills, safety procedures, or other technical skills.
- mentoring
- shadowing
- self-paced online training
A: self-paced online training

Q: What is an example of a formal business course used for training?
- online videos on safety procedures
- shadowing a colleague through an activity
- college courses
A: college courses

Q: Which is the recommended approach to employee development?
- Employees are responsible for their own development.
- Managers will invest time in developing employees when they demonstrate personal loyalty.
- Managers have an important role to play to help employees develop their potential.
A: Managers have an important role to play to help employees develop their potential.

Q: Including “up and coming” employees in meetings, conferences, and other events is one approach to
- delegating the work
- the division of labor
- employee development
A: employee development

Q: ________ asks employees’ managers, subordinates, and peers to provide feedback about an employee's performance from every angle. This can be a very useful form of evaluation, as some individuals can be wonderful managers but have a difficult time interacting with peers or vice versa. By gathering a wide range of perspectives, managers can pinpoint areas of strength and opportunities for growth.
- Cost accounting
- Narrative techniques
- 360 Feedback
A: 360 Feedback

Q: ________ is a personalized evaluation technique that measures the individual employee’s achievement by comparing the employee to objectives agreed upon the prior year. For example, the employee and manager may have agreed on a particular sales objective; at the end of the year, the employee’s actual sales can be compared to the individualized objective.
- Rating scales
- Narrative Techniques
- Management by Objectives
A: Management by Objectives

Q: ________ is thought of as the total reward of an individual’s variable pay, share ownership, benefits and their base salary.
- A bonus
- Health insurance
- Pay
A: Pay

Q: Employee compensation is complicated. Factors that affect HR’s decision include
- personal loyalty and cost of living
- the employee’s lifestyle and personal qualifications
- cost of living, labor negotiations, and personal qualifications
A: cost of living, labor negotiations, and personal qualifications

Q: Choose an example of benefits that a company might offer employees.
- Social Security benefits
- stock options in Uber
- matching a 401(k) contribution
A: matching a 401(k) contribution

Q: A ________ is a right to buy shares in a company at a fixed price, called the exercise price. This price must be fixed in advance. Apple mistakenly and illegally lowered the exercise price to make the benefit more valuable after the stock price fell.
- stock
- buy order
- stock option
A: stock option

Q: ________ are the unfortunate outcome of changes in industries or problems with individual corporations. Most often, employees are terminated because their employer has been forced to close stores, stop producing certain products, or simply save money.
- Firings
- Voluntary terminations
- Layoffs
A: Layoffs

Q: The Bureau of Labor Statistics tracks the number of quits and the number of layoffs and discharges each month. In May 2017, the rates were 2.2% per month and 1.1% per month. The rate of quits was twice that of ________.
- voluntary terminations
- layoffs
- involuntary terminations
A: involuntary terminations

Q: Social media are affecting work behavior. Parents are always available to children by text message if not a phone call. Social communication is
- having no effect on productivity
- improving productivity
- draining time and attention away from productivity
A: draining time and attention away from productivity

Q: ________ are making a huge positive difference in company’s ability to reach clients and manage business transactions and vice versa. Employees can respond to client queries from a ball game or discuss a bond from the golf course.
- Emails
- Websites
- Social media
A: Social media

Q: From the point of view of a manager, part-time and contingent employees ________ .
- are an inflexible, untrained resource
- can be an expensive but flexible resource
- can be a flexible, budget-friendly resource
A: can be a flexible, budget-friendly resource

Q: When Freddie Mac restated earnings due to an accounting error, they hired ________ workers to handle much of the extra work for the term of the project. Regular employees managed them and continued their own work.
- part-time
- full-time
- contingent
A: contingent

Q: Part-time and contingent staff are often hired and paid through a contracting agency. On a day-to-day basis they are overseen by
- the contracting agency
- human resources management
- on-site managers
A: on-site managers

Q: ________ can learn your business and then leave. They can even learn inside information or business secrets and then use what they’ve learned to start their own business—or sell what they’ve learned to a competitor.
- Competitors
- Investors
- Contracted staff
A: Contracted staff

Q: In the last century, Congress has passed laws on safety, hours, and benefits to cement the working conditions that unions brought to individual firms. Paradoxically, this has
- strengthened support for unions
- increased union participation
- weakened the support and the need for unions
A: weakened the support and the need for unions

Q: The ________ has been matched by rising income inequality. The International Monetary Fund and some economists argue that this is cause and effect.
- increase is Medicaid expenditures
- increase in population
- decline in union membership
A: decline in union membership