Title: Communication
Course: Question Banks

Q: The middle of the communication process connecting the sender and receiver is called
- the medium.
- the conduit.
- the channel.
A: the channel.

Q: In an interactive communication process, a key step is the last. The receiver can send ________ to the sender to indicate that the message has been received and explain how it has been interpreted.
- criticism
- rebuttal
- feedback
A: feedback

Q: When you receive a c*0*m*M*U*n*i*c*a*t*1*0*n, you will try to interpret it. In the communication process, this is called
- cracking the code.
- reading.
- decoding.
A: decoding.

Q: The first step in good communications is to ________ encode information for the specific receiver, whether information is written, spoken, graphic, or numerical.
- certainly and shortly
- definitely and briefly
- clearly and concisely
A: clearly and concisely

Q: Communication missteps also occur during decoding when the receiver
- reads the message.
- paraphrases the message.
- interprets the message differently than the sender intended.
A: interprets the message differently than the sender intended.

Q: Formal communications conform to rules and regulations prescribed by the profession or law. Formal information
- flows where it is needed.
- flows from friend to friend.
- flows within the chain of command or within task responsibilities.
A: flows within the chain of command or within task responsibilities.

Q: Informal communication systems skip over hierarchical levels and between departments and functions. They can connect
- only people on similar levels in the hierarchy.
- anyone in the organization except for the CEO.
- anyone in an organization to anyone else.
A: anyone in an organization to anyone else.

Q: All of the following are examples of external communication, EXCEPT:
- press releases
- websites or web pages
- human resources management memos
A: human resources management memos

Q: Jamie Dimon, the CEO of J.P. Morgan bank, wanted to clarify his position on “racism and intolerance” after events in Charlottesville, VA. He sent a message to all employees, saying in part, “Racism, intolerance and violence are always wrong. The equal treatment of all people is one of our nation’s bedrock principles. There is no room for equivocation here. … It is a leader’s role, in business or government, to bring people together, not tear them apart.” This is an example of ________ communication.
- upward
- external
- downward
A: downward

Q: A listener’s emotional state or ________ may filter what he hears in a message. For example, if management has not honored past commitments, the listener will look for the catch.
- marital status
- hearing
- past experiences
A: past experiences

Q: ________ is the tendency to either “under notice” or “over focus on” stimuli that cause emotional discomfort or contradict prior beliefs.
- Semantics
- Information overload
- Selective perception
A: Selective perception

Q: In communication, the validity of the message is tied to the ________ of the sender. If the receiver doesn’t trust the sender, he will view the message itself with skepticism or suspicion.
- semantics
- selective perception
- credibility
A: credibility

Q: Semantics is extremely important in effective communication. Misunderstandings can cause confusion. Which of the following might cause semantic confusion?
- She is well-dressed.
- She is skilled.
- She's a total filly!
A: She's a total filly!

Q: Active listening requires control of one’s own attention and thoughts. For example,
- stay focused on the speaker's nose.
- don’t make eye contact.
- don’t allow yourself to prepare a response before the speaker has finished his remarks.
A: don’t allow yourself to prepare a response before the speaker has finished his remarks.

Q: One ________ technique is to ask questions to verify or confirm what you heard the speaker say.
- semantics
- information overload
- active listening
A: active listening

Q: 1a President Trump’s tweets are a ________ communication channel. A tweet allows only 140 characters to be transmitted with no feedback.
- famous
- rich
- lean
A: lean

Q: The most media-rich channel for exchanging information is:
- written memos
- email communication
- face-to-face
A: face-to-face

Q: If you want to convey facts, what is the best communication choice for you?
- oral communication
- verbal communication
- written communication
A: written communication

Q: Studies have shown that an audience reacts initially to ________. If you appear nervous, your audience will pick up on that and become nervous as well.
- the status of the speaker. That is, whether he is a senior manager or not.
- the expertise of the speaker.
- the demeanor of the speaker and not to what is being said
A: the demeanor of the speaker and not to what is being said

Q: ________ helps demonstrate how things are done in an organization, clarifies key values, and helps to construct common meanings for people within the organization.
- Twitter
- Written communication
- Storytelling
A: Storytelling